Currently we only ship to the United States. We hope to expand in the future.
Your order will be ready to ship on average within 5 business days (Mon-Fri) of ordering. That time may be longer depending on the time of year, specifically around holidays. During these busy times fulfillment can take longer.
Estimated ship time is 3-5 business days for standard shipping but can take up to 8 business days for economy shipping.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know as soon as possible.
First check your shipping confirmation and check that you had entered the correct address. If the address you provided was incorrect, we’d be happy to send you another order to the correct address but it will have to be at your cost.
If the shipping address was correct, get in touch with us at info(at)baseelementsgear(dot)com noting your order number. We are not responsible for USPS mistakes but we will work with you to see what can be done.